SHIPPING & RETURNS
07/2020 UPDATE: Delivery times can take a bit longer at this time. While we ship your order out within 2-4 days, it may take an extra-long time to arrive particularly if using 1st Class Mail. This is beyond our control and we appreciate your patience.
All orders are shipped from our shop on the North Shore of Oahu.
We ship everything via USPS with the cost calculated by weight at checkout. Once your order has shipped, you will receive a confirmation email with tracking info.
1st Class mail option does not include insurance and Priority Mail includes $50 of insurance. If you wish to add insurance to your shipment indicate the amount in the Notes section at checkout and we will send an invoice for the insurance amount.
Please remember that overnight Express is 2 days from Hawaii.
We cannot track all international orders once they leave the US. If you wish to add additional insurance to your international order, please indicate this in the Notes section at checkout and we will send an invoice for the insurance amount.
** The Cove Collection is not responsible for any customs or duty fees, porch pirate theft, or undeliverable packages due to incorrect shipping address. Please check your tracking and double-check your shipping address at checkout.
RETURNS & EXCHANGES
We're SURE you'll love your purchase but if for some reason you don't, please drop us a line within three (3) days of receipt of your order. For approved exchanges, the customer will pay for return shipping. For damaged, broken, or unusable delivered items, please include photo proof of damage with your order number and contact info.
The Cove Collection
59-712 B Kamehameha Hwy
Haleiwa, HI 96712 USA